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Returns
All orders at Synfonia Floors are considered custom orders since production starts with approval from our clients. Custom ordered material may not be returned. This includes any custom ordered materials and stained or hand-finished material which was specifically ordered for your project.Our typical restocking fee for any returned material is 30%. Changes could occur, but please be aware we only accept returns on undamaged, unopened boxes within 5 business days of the customer's receipt of the material. Return shipping costs is the responsibility of the customer. There will not be any refunds.